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Orders from our online store are processed every Friday. SHIPPINGAll Australian orders are shipped via Australia Post.We happily ship worldwide. Note that all prices are in Australian Dollars (AUD). All additional taxes, duties customs fees and other tariffs are the responsibility of the customer, and must be paid upon delivery. Please contact your local customs authority about additional costs and methods of paying. Orders typically arrive 5-10 days after shipping from our showroom. International: $50 flat rate worldwide for all bridal gowns, $40 for bridesmaids dresses and $20 for accessories SIZINGAll dresses are made-to-order to sizes listed against each gown. They are not custom made to your measurements and almost always require some alterations to fit perfectly. We suggest you use the size chart, located below, to find a size that most closely matches your measurements, even if the size recommended is not the size you may wear in another brand. When between sizes, always order the larger size, as a dress can easily be altered down, but rarely altered up. Studio White is not responsible for inaccurate size ordering, or an incorrect size due to a customer’s change in size during dress production. Please email us if you have any concern about what size to order. Professional measurements are recommended to avoid error.
REFUNDSAs a ‘made to order’ item, your dress or accessory will be made in a color and size combination that is custom to you. Therefore, we are unable to accept returns. Please ensure that you are ordering the size that most closely fits your measurements by referencing the guide above. We do not accept returns based on incorrect size ordered. If your item is damaged in any way, we will gladly exchange your item as long as it is returned with tags attached, and within 14 days of receipt. Email [email protected] to start the return process. CANCELLATIONSThere are no cancellations once you have received a confirmation of order from us as your gown goes into production upon order confirmation. DELIVERYBefore ordering, please calculate your Estimated Arrival Date to ensure your gown will arrive prior to your wedding with at least two weeks for alterations.In order to insure you receive your gown with plenty of time for alterations, we suggest ordering it at least 6 months (24 weeks) out. Rush options are available for an additional charge. To rush an item, you must add a RUSH to your cart, for the number of weeks you’d like to rush your item.